About Royal Bay
Celebrating the journey since our inaugural store opened in 2018! At Royalbay Groups, we are dedicated to providing high-quality products across our supermarkets, minimarts, and restaurants. With a vision to expand by launching 12 new outlets by 2030, we remain committed to meeting our customers’ needs with timely delivery and exceptional service.
Mission
Our mission is to make good customers in SuperMarket, Minimarts and- restaurants. Deliver all kinds of products to them at a ordable prices and provide excellent customer service. e. By delivering quality products to customers, customer satisfaction is our main goal. Royalbay restaurants exemplify a range of diversied concepts attached together by a shared commitment to provide guests with memorable dining experiences and delivering good tasy food.
Vision
At Royalbay, we are committed to realizing our vision through the delivery of high-quality products and exceptional services that truly enhance value for our customers. Our strategic plan includes the establishment of 12 new outlets by 2030, ensuring we effectively manage and expand our Supermarkets to generate stakeholder value.
Customer Reviews
Valuable Customer’s Feedback (Reviews)
All in all, I’m very pleased with the shopping experience at your supermarket. It’s clear that customer satisfaction is a priority, and I’ll continue to be a loyal shopper. Thank you for consistently offering great products and excellent service!"
We've been shopping at Royalbay Supermarket for quite some time now, and I wanted to take a moment to share my experience. Overall, I’ve found the selection of products to be excellent. Your fresh produce section is always well-stocked with high-quality fruits and vegetables, which makes my weekly grocery trips so much easier. I especially appreciate the variety you offer, from organic options to locally sourced items.
The aisles are always neat and easy to navigate, and I never have trouble finding what I need. Plus, your staff is consistently friendly and helpful, whether it's at checkout or helping me locate an item in-store. I've had a couple of occasions where an item was out of stock, but your team has always been quick to offer alternatives or let me know when it will be available again.
Your bakery is another standout—everything, from the bread to the pastries, is always fresh and flavorful. It’s become a tradition to pick up something from there every time I visit! The deli section also deserves a mention; the range of meats, cheeses, and ready-made meals is perfect for quick lunches or dinners when I’m in a rush.
